Last Updated: 17 December 2025
This Cancellation and Refund Policy governs the cancellation of services and eligibility for refunds for services provided by Samar Enterprises (“Company”, “we”, “us”, or “our”). This policy applies to all domestic and international clients and should be read together with our Terms & Conditions, Privacy Policy, and Delivery Policy.
By engaging our services, you agree to this Cancellation and Refund Policy.
1. Nature of Services
1.1 All services provided are customized digital services, including web design, web development, maintenance, consulting, and related freelance services.
1.2 Due to the personalized and digital nature of the services, refunds are limited as outlined below.
2. Cancellation by the Client
2.1 The Client may request cancellation of services by providing written notice via email.
2.2 Cancellation requests will be effective only upon written confirmation from the Company.
2.3 If cancellation is requested:
- Before work has commenced: A partial or full refund may be issued at the Company’s discretion, after deducting any administrative or payment processing fees.
- After work has commenced: No refund will be issued for work already performed.
- After project completion or delivery: No refunds will be provided.
3. Cancellation by the Company
3.1 The Company reserves the right to cancel or suspend services if:
- The Client fails to provide required information, content, or approvals
- Payments are delayed or not made as agreed
- The Client engages in unlawful, abusive, or unethical conduct
3.2 In such cases, fees for work already completed remain payable and non-refundable.
4. Refund Policy
4.1 Refunds are not guaranteed and are assessed on a case-by-case basis.
4.2 Any approved refund will be limited to the unused portion of services and will not include:
- Fees for completed work
- Time already invested
- Third-party costs (e.g., hosting, plugins, domains, licenses)
4.3 Approved refunds, if any, will be processed using the original payment method within a reasonable timeframe.
5. No Refund Circumstances
Refunds will not be issued under the following circumstances:
- Change of mind after work has started
- Dissatisfaction based on subjective preferences not outlined in the original agreement
- Delays caused by the Client
- Failure to understand or review project scope
- Completion and delivery of agreed services
6. Revisions and Corrections
6.1 If deliverables do not meet the agreed specifications, the Client must notify the Company within the review period.
6.2 Reasonable corrections or revisions will be made as per the agreed scope. This does not entitle the Client to a refund.
7. Chargebacks and Payment Disputes
7.1 Clients agree not to initiate chargebacks or payment disputes without first contacting the Company.
7.2 Unauthorized chargebacks may result in:
- Immediate termination of services
- Permanent denial of future services
- Recovery of associated costs and fees
8. International Clients
8.1 This policy applies equally to domestic and international clients.
8.2 Currency conversion fees, international transfer fees, or taxes are non-refundable.
9. Policy Updates
We reserve the right to modify or update this Cancellation and Refund Policy at any time. Updates will be effective upon posting on the website with the revised date.
10. Contact Information
For cancellation or refund-related questions, please contact:
Samar Enterprises
Email: contact@samarweb.info
By engaging our services, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.